Shipping Policy

Effective Date: 12/13/2024

1. Introduction

At Pool Game Store ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, wpoolgamestore.com

2. Shipping Destinations

Countries We Ship To: United States Contiguous States

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Cost

Domestic Shipping ([United States]):

Standard Shipping: [e.g., Free shipping on all orders over $50.]
Flat Rate Shipping: [e.g., $5 flat rate for orders under $50.]

No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

Orders placed before 5:00 CST will begin processing the same day.

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

Standard Shipping: [e.g., 3-5 business days]
Expedited Shipping: [e.g., 1-2 business days]

Notes:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:

Domestic Carriers: [e.g., USPS, UPS, FedEx]
We partner with reputable carriers to ensure your package arrives safely.

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:

Tracking Number
Carrier Name
Link to Track Your Package

After your order has been shipped, you will receive an email containing:

How to Track Your Order:

Visit www.poolgamestore.com/track-order or the carrier's website.

Enter your tracking number to view the status and estimated delivery date.

Assistance:

If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at support@poolgamestore.com or 224-225-9037.

Lost Packages:

Verify the shipping address provided.
Check with neighbors or building management.
Contact us for further assistance.
If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

Reporting Damage:

Take photos of the damaged packaging and items.
Contact us within 7 days at support@poolgamestore.com.

Resolution:

We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:

Contact us within 7 days of receiving your package.
Provide your order number and details of the missing item(s).
If any items are missing from your order:

Resolution:

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:

Returns are accepted within 30 days of receiving your order.

Conditions for Returns:

Items must be unused, undamaged, and in their original packaging.
Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Return Shipping Costs:

Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

Refunds:

Refunds are processed within 14 days after receiving the returned item.
Refunds will be issued to the original payment method.

For More Information:

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Address Accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

We will contact you to arrange reshipment.
Additional shipping charges may apply. If a package is returned to us due to an incorrect address:

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@poolgamestore.com
Customer Service Phone: 224-225-9037

Company Address:

Solidus LLC, DBA Pool Game Store
8027 Connor dr
Long Grove, IL 60047
USA

Our customer service team is available Monday to Friday, 9 AM to 5 PM CST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Pool Game Store !

We appreciate your business and are committed to providing you with exceptional service.